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Pathway Evaluation – Patient Outcomes

Following the launch of a new pathway, case-by-case audits of patient cohorts can help assess if outcomes are as expected. 

This is meticulous work and ideally your programme normally collects metrics automatically. In practice, the data often sits in multiple systems or on paper, and requires manual extraction. 

Key questions or aims

  1. Have the patient journey and patient experience improved?
  2. Has patient access to specialist care improved?
  3. Have patient outcomes improved?

Indicators

  • Review of hospital metrics
  • Patient journey records
  • Qualitative feedback from clinicians

Methods

  • Feedback from patient experience units
  • Audit or referral information

Pathway Evaluation – Patient Outcomes

Key questions/Programme aims

What questions will identify if the programme is achieving its aims?

Outcomes/Programme logic

What difference do we aim to make? 

What do we expect to achieve? 

Who will benefit?

Indicators

How will we know if progress is tracking well? 

What changes will we look for? 

What indicators will help answer our key questions?

Methods/Data sources

What data will we collect and how?

Have the patient journey and patient experience improved?

  • Have patient outcomes improved?
  • Patient perspectives
  • Pathway-dependent
  • Feedback from patient experience units
  • Has patient access to specialist care improved?
  • Has patient journey improved?
  • Review feedback
  • Pathway-dependent 
  • Consider:
    • Wait times
    • Did not attend (DNA) rates
    • First specialist assessment, surgery, and follow-up rates
  • Feedback:
    • GPs
    • Specialists
    • Allied health
    • Hospitals
    • SMEs/CEs
    • Clinicians
  • Hospital metrics